If you have an IT person on staff at your office it's very possible that they are getting bogged down with requests. Does their office look like there's a nonstop flow of people asking for help, needing IT questions answered, or just looking for an easier way to navigate their computer? The solution could very easily be a centralized support ticket system to handle incoming requests.
"The beauty of this is that the support ticket system can be hosted on the Internet and every time someone needs something IT related done in the church, whether its an email problem, printer not working, need something on the website, etc., they can go and open a ticket for this." (Churchtechnologytidbits.com)
There are numerous benefits for having this system for your office, but the major ones are:
- It documents what the IT person does, so you can understand what went wrong and how it was fixed.
- Items can be prioritized by the staff or IT personnel, keeping your company running efficiently, not bogging you down with non-critical issues.
- IT person can update the status or the request, no more trips in the office to find out what's going on.
- The IT requests are centralized, no more searching inbox, calling or wondering if the problem was resolved.
- The IT personnel is held accountable.
- The overall management of the IT requests are improved.
"When a person opens a new ticket request, they get an automated response acknowledging their request, also the IT person is notified and can log in to the ticket system and update the status. Also when a request is completed the IT person can ‘close’ the ticket and move on. The staff person who created the request will be notified when the request has been completed automatically by email." (Churchtechnologytidbits.com)
Efficiency is a beautiful thing. Contact us if you need help setting this up for your company's IT department and we'll get you started toward a more efficient workplace.
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